Theory of constraints for beginners

Take-away #3 from David Anderson’s Kanban Coaching workshop.

A discussion of Kanban can only go on for so long before the subject of the Theory of Constraints comes up. In this post I’ll try to explain just enough to show this connection.

Theory of Constraints (TOC) is a large subject that I was first introduced to some time ago by Pascal Van Cauwenberghe and his explanation of the 5 focusing steps for process improvement. Since then I’ve seen TOC pop up at a few Agile conferences. The most notable aspects that tend to be discussed are the 5 focusing steps mentioned earlier and the TOC thinking tools. The Thinking tools offer techniques for root cause analysis, problems solving, conflict resolution and planning. While there have been a number of books explaining these techniques the source material is a set of novels written by Eliyahu Goldratt the first being The Goal: A Process of Ongoing Improvement.

David’s first book (Agile Management for Software Engineering) was focused on applying TOC in a software engineering context so I guess it’s not surprising that he wold choose to spend a little time explaining the connection between Kanban and TOC.

At this stage I should say that where David has applied TOC he has subsequently realised that a Kanban approach would have led to an equivalent result and is a conceptually more simple approach.

The areas of TOC that David chose to focus on were the classification of bottlenecks and the application of Goldratt’s 5 focusing steps.

  1. Identify the bottleneck
  2. Decide how to exploit the bottleneck
  3. Subordinate the system to the bottleneck
  4. Elevate the bottleneck
  5. Repeat

These steps carry with them a set of pre-suppositions.

  • We understand the goal of the system
  • A system has a single bottleneck that constrains it’s throughput
  • It is better to undertake changes that have no cost first i.e. improve utilisation of existing resources before adding resources

While for most types of system I am willing to hold with these pre-suppositions we should accept that while bottlenecks can move in a manufacturing context they are likely to move more quickly within a software context due to the greater degree of variability.

So, an example of applying these steps in a software development context might be;

Our goal is to construct, test and deploy software.
Our constraint is in system test, this is apparent due to a build up of software that has not been tested.
We identify exploit opportunities by considering where we loose test capacity e.g. recording timesheets. Since test is the bottleneck, time spent doing administration is directly reducing the output of the system.
We subordinate the system to the bottleneck by changing responsibilities e.g. PM to take on some administrative tasks from testers.

At this stage we return to assessing where the bottleneck is. If we run out of exploit / subordinate opportunities we may choose to elevate the constraint. This is where we consider adding resources, automation or training.

To close we should consider how a bottleneck might manifest it’s self in a system. Though others have suggested classifications for bottlenecks David’s approach is to consider 2 types.
Capacity constrained resource
Non-instantly available resource

For example compare a bridge with a ferry. A bridge has a fixed capacity, congestion occurs where too many cars attempt to cross. A car ferry will cause queues even where capacity is sufficient due to it’s non-instant availability.

 

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